Refund

Sealed-jar returns

Because shilajit is a consumable taken by mouth, we can accept returns only of unopened, sealed jars in their original condition. This protects the safety and integrity of the product for every customer.

Damaged or incorrect orders

If your jar arrives damaged, or you received the wrong item, contact us within a reasonable window of delivery with a photo and your order details, and we will make it right — a replacement or a refund.

How to start a return

Write to us via the Contact page or WhatsApp with your order details. We will confirm eligibility and the return address before you send anything back.

Refund timing

Approved refunds are issued to your original payment method (or via the agreed channel for COD orders). Processing time depends on your bank or payment provider.

Our intent

We would rather you trust the resin than feel stuck with it. If something is wrong, tell us.